Return Policy

Don’t worry it is simple and convenient

  • Step 1 –
    • Request for a return/ replacement can be raised for
      • Wrong or expired product(s): within 7 days from the date of delivery
      • Damaged/ missing product(s): within 3 days from the date of delivery
    • Return request can be raised here with order and contact details -
      <Contact us> link
  • Step 2 – Give us 2-3 working days to review your return request.
  • Step 3 – After reviewing your return request, we will inform you through mail and initiate return pick up of the products delivered to you through our courier partner.
  • Step 4 – In case our reverse pick up service is not available at your location, we would request you to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your Bank Account or PayTM Wallet.
  • Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

  • Expired product delivered
  • Wrong product delivered
  • Missing products
  • Damaged product delivered – Physical damage/ tampered product or packaging

Under what conditions return/ replacement requests will not be accepted?

  • Opened/ used/ altered products
  • Original packaging (mono cartons, labels, etc.) missing
  • The return/ replacement request is generated after 7 days from the date of delivery
  • The damaged/ missing product is reported after 3 days from the date of delivery