Don’t worry it is simple and convenient
- Step 1 –
- Request for a return/ replacement can be raised for
- Wrong or expired product(s): within 7 days from the date of delivery
- Damaged/ missing product(s): within 3 days from the date of delivery
- Return request can be raised here with order and contact details –
<Contact us> link
- Request for a return/ replacement can be raised for
- Step 2 – Give us 2-3 working days to review your return request.
- Step 3 – After reviewing your return request, we will inform you through mail and initiate return pick up of the products delivered to you through our courier partner.
- Step 4 – In case our reverse pick up service is not available at your location, we would request you to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your Bank Account or PayTM Wallet.
- Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?
- Expired product delivered
- Wrong product delivered
- Missing products
- Damaged product delivered – Physical damage/ tampered product or packaging
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products
- Original packaging (mono cartons, labels, etc.) missing
- The return/ replacement request is generated after 7 days from the date of delivery
- The damaged/ missing product is reported after 3 days from the date of delivery
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at enquiry@glowriverfoodlabs.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at enquiry@glowriverfoodlabs.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.