Terms And Condition

Namaskar, Hola, Salam! and very warm welcome to the Terms of Use (“Terms”) of Glowriver Foodlabs Pvt Ltd, a Pvt Ltd firm incorporated, with its registered office at # 298 / 13 1st Cross, N. S Palya, Bannerghatta Road, Bengaluru(Bangalore),560078, India (brand “Turn Organic”, “GFPL”, We”,”Us”, or “Our”). GFPL owns the brand name Turn Organic and via its e-store provides ecommerce services.

 By accessing or using the website (defined below) you agree to be bound by these Terms. Your agreement with us includes these Terms, the Privacy Policy available at <Link>  (collectively “Agreement”).

 If you do not agree with these terms, then please refrain from using the website. By accessing or using the website, you irrevocably accept the agreement and agree to abide by the same (as updated from time to time).

 Note:  the images used on the website are for representation purposes only. The content and materials contained within this website are protected by applicable intellectual property laws.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of GFPL, you agree to be bound by the Terms & Conditions.

User Account, Password, and Security


Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site and/or App only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users.

You will receive a username and password for your account upon completing the Website's registration process, or alternatively you can choose to browse through an existing Gmail or Facebook account by providing necessary permissions. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify GFPL of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. GFPL cannot and will not be liable for any loss or damage arising from your failure to comply with the above-mentioned guidelines or maintain security of your account. By using website, you agree not to host, display, upload, modify, publish, transmit, update or share any information that:


  1. belongs to another person;
  2. infringes upon another person’s copyright, trademark, patent or other propriety rights;

iii. is harmful to minors, harassing, blasphemous defamatory, obscene, invasive of another’s privacy; or

  1. impersonate another person.

By registering to our website, you agree to receive marketing and promotional communication from GFPL via SMS, email, and any other form of notification(s).

Limited instances where we may share your personal information include: When we have your consent. This includes sharing information with Facebook when you’ve chosen to link it to your GFPL account or publish your activity on GFPL to your wall.

Product use & services

The products and services available on the web, and the samples, if any, that Platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.

It is advised that consumers with allergies should always read a product's ingredient statement before use

Pricing and offer information

We strive to provide accurate product and pricing information, however errors may occur. Prices and availability of the products and services provided or offered on the site are subject to change without prior notice and at the sole discretion of company

Products offered as GWP (Gift with Purchase) are subjected to availability of exact variant. Company reserves all rights to withdraw any ongoing offer and/or promotion without prior notice


Mode of payment - Payments for the products available on Site and app may be made in the following ways:

- UPI, Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
- Online payments are instant payment options and recommended to ensure faster processing of your order.
- Cash On Delivery option is available for limited areas only.

All online payments are handled by authorized Payment Gateways considering transaction security measures mandated by RBI and other regulatory authorities. We will not be responsible for any breach of information, or inappropriate transactions.


Shipping/Delivery policy

Order once accepted will be delivered usually within 7 to 10 working days. Delivery times are affected by product availability, customers' geographic location, and shipping destination & courier partner's delivery time to location. Minimal fee may be applicable applicable on orders below a defined amount as displayed during checkout. 

In case of one or more defective products in your order, please register a single complaint, as the return/replacement will be arranged only once. Customers are advised not to accept tampered or damaged shipments.

Cancelation of orders

  1. Cancellation by the Customer

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product.

You can raise your concern by dropping an email to us.


  1. Cancelation by GFPL

There may be certain orders that we may not accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance department or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been canceled fully or partially or if any additional information is required to ship your order.


Refunds for cancelation of orders

Refunds are processed in a maximum of 15 days from the date on which we cancel the order. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. In the case of Cash-on-Delivery order we will issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills or otherwise on request an NEFT transfer will be attempted. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.





If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.




The materials on the Website are provided on an ‘as is’ basis. The Company makes no representations or warranties, expressed or implied, in relation to the information and materials on this Website, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, the Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this Website.



In no event shall the Company or its representatives, vendors and/or suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Website, even if the Company or its authorized representative has been notified orally or in writing of the possibility of such damage.

You agree that you will not bring any claim personally against the Company’s officers or employees in respect of any losses you suffer in connection with the website. Without prejudice to the foregoing, you agree that the limitations of warranties and liability set out in these Terms will protect the Company’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as the Company.



These terms and conditions are governed by and construed in accordance with the laws of India and you irrevocably submit to the exclusive jurisdiction of the courts in [BANGALORE, India].


You agree to indemnify, defend and hold harmless Hoi Pure and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party



The Company may assign, transfer, sub-contract or otherwise deal with the Company’s rights and/or obligations under these Terms without notifying you or obtaining your prior consent. You may not assign, transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms.


If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other remaining provisions will continue in full force and effect. Similarly, if any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of that provision will continue in full force and effect.




The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).